Refund policy

We are (Mallini au Natural Soap Kitchen ) Posting via ROYALMAIL 2nd class if you need to deliver soon, please contact me, will arrange special delivery with *additional charges apply.

If needs to return buy pays the postage.

All sales are final. If your order and items have already been created and/or shipment has been created for your package, a Cancellation Fee of 20% of our total purchase price may apply, depending upon the work and time that has already been completed to create your order.

ALL SALES ARE FINAL. Any approved returns are subject to a 20% restocking fee and will not include the original shipping costs.

If you have a problem with your order, please contact us within 3 days of receipt and we would be more than happy to discuss your issues and do our best to correct any problems you may have.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at spigera@hotmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at spigera@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as Sale items, damaged soaps, used soaps), 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.