Frequently Asked Questions
Questions about Mallini au Natural soaps, gifts or your order? Find a quick answer below, or contact us.
Ingredients and skin suitability
What ingredients do you use in your soaps?
Our recipes include oils and butters such as olive oil, coconut oil, castor oil and shea butter, with clays, botanicals and essential oil blends that vary by bar. Read each product’s description for its ingredients and explore Our Signature Ingredients.
Which soap should I choose for sensitive or dry skin?
Our Oatmeal and Honey Soap Bar is described as suitable for sensitive and dry skin. It contains raw honey, oatmeal and essential oil. Check the ingredients for your individual needs and contact us if you have questions. Our product information describes ingredients, not treatments for pre-existing health conditions.
Are your soaps vegan?
We offer vegan options, including Orange Glow, Rose Breeze and Mint Storm. Not every soap is vegan: our Oatmeal and Honey Soap Bar contains raw honey. Check the individual product description before choosing.
Are your products and packaging plastic-free?
Our soap listings include plastic-free options, and our Luxury Gift Box wrapping is described as entirely plastic-free. Our wider approach is to use recyclable and eco-conscious packaging wherever possible. Read more on our Sustainability page.
Using and caring for your soap
How do I use a soap bar?
Wet your skin with warm water, lather the soap between your hands or directly on your skin, massage gently and rinse thoroughly. Follow the directions on the individual product listing.
How can I help my soap last longer?
Let it dry between uses. A draining soap dish helps keep your bar dry. Our Soap Samples listing also recommends using soap within three months of purchase to preserve its scent.
Orders and delivery
How can I ask about my order?
Please contact us or email spigera@hotmail.com with your enquiry.
How are United Kingdom orders sent?
Our shipping policy lists Royal Mail 2nd Class. If you need faster delivery, contact us to discuss special delivery; additional charges apply.
Can I order for delivery outside the United Kingdom?
Please contact us about your destination before ordering so we can discuss your delivery enquiry.
What if my order arrives damaged or incorrect?
Please inspect your order on arrival and contact us immediately if an item is defective, damaged or incorrect. See our refund policy for the full details.
How do I request a return?
Email spigera@hotmail.com before sending anything back. Return requests require approval. Please read our refund policy for eligibility, exclusions, costs and refund details.
Choosing gifts
Which gift should I choose?
For a ready-presented selection, explore our Hampers & Gift Boxes. Luxie Gifts includes two seasonal botanical soaps and a biodegradable soap-saver bag. If you would rather let the recipient choose, try a plastic-free e-Gift Card.
Can I include a gift message or send a gift directly?
Our Hampers & Gift Boxes can be sent directly to your loved one or delivered to you. Add your personal message at checkout for us to include with the gift. Optional luxury gift wrapping is available for pre-made gift sets and custom gift boxes.
Can I request a particular soap scent in a gift set?
Our two-soap gift set contains hand-picked bars. Contact us if you need a specific scent, or choose soaps individually. That listing explains that the closest scent may be selected if your preferred option is unavailable.
How do I contact you?
Visit our Contact page or email spigera@hotmail.com.